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Policy Page
Please read our store policies carefully before ordering. In case of any questions call or text +1 (347)-322-4716. Or email: luxbujor@gmail.com
Thank you!
Order Changes
Please be advised that we are unable to cancel or change any orders already delivered or en route to delivery.
If you find it necessary to cancel or change the delivery date or address for an upcoming order or any other orders, simply call us at
+1 (347) 322 4716. We are also unable to accept cancellations or change requests via e-mail.
Use of Information
Information collected from you is for processing the transaction without any issues. We don not share this information with outside parties. We could use pictures or videos of the product for the promotional reasons only.
A local delivery charge will vary. When the product will be ordered we will review the address of delivery, and let you know right away of the charge. Or if you'd like to know the price before purchase call or text us +1 (347) 322-4716.
We work 24/7. In case you need flower delivery at night time or any time of the day, we will try our best to provide you that service.
If nobody is responding and no one is opening the door, flowers will be left by the door or near the house in any safe place and we will notify customer by contact method provided. Lux Bujor is not responsible for the flowers after delivery.
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We work on Holidays! Pick up and delivery!
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Thanksgiving Day
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Christmas Day
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New Year’s Day
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Valentine’s Day
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Easter
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Mother’s Day
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Memorial Day
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Father’s Day
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Independence Day
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Labor Day
- We will do return or exchange if you received completely wrong order. It means in case you have received order with all wrong flowers or wrong size. All arrangements and bouquets in our store are designer products and are unique and original. Photos provided on the web-site are examples of similar works. The results may vary as florist will choose the best options out of the flowers available for that day. You can always do a special request for your order.
- If you are not satisfied with order delivered you should contact us via email (luxbujor@gmail.com) or text +1 (347) 322-4716 the same day of delivery! If flowers were delivered evening – then notify us before noon of the next day. It is customer’s responsibility to check if the right order was delivered. You can also ask for the pictures before delivery – notify us that you want photos when you make an order.
- All additional information about delivery or pick up should be specified on the order.
- If you are picking up the flowers, it is customer’s responsibility to check the order. If you take the order and leave it means, you automatically agree with order. If it is somebody else is picking up for you – please inform that person what order he\she should get or request photo in advance before pick up. Lux Bujor is not responsible for the order after picked up by customer.
It is customer’s responsibility to provide correct address and delivery date. If flowers delivered to wrong address or wrong date due to customer has not provided the full correct information, it will not be the reason for return or refund. If customer has not provided desired delivered date, we will ask for it via contact information provided with the order. If we receive no response from the customer, we will deliver the order next day if paid for delivery. Pick up will be available for 3 days. If customer has not arrived to pick up, we will not refund or change order.
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